Today, we pride ourselves on having a wide range of products to suit most makes and models, and we continue to offer the best customer service to our customers. We worked hard to showcase our passion for phone cases and accessories, and it wasn't long before our products became popular among customers. By participating in markets and fairs, we were able to meet our customers in person and offer them a first-class customer experience. We wanted to reach out to as many customers as possible and showcase our wide range of mobile covers and accessories for smartwatches, tablets and other equipment. The company started as a small business, and began selling phone accessories at various markets and fairs around the country. These incidents are very rare and this voluntary recall does not impact other Fitbit smartwatches or trackers," the company added.įitbit is refunding the wearable device to the tune of $299.CaseOnline was founded in 2013 by a group of entrepreneurs who realized the need for protective cases and covers for mainly mobile phones. "We received a very limited number of injury reports - the totals in the CPSC announcement represent less than 0.01% of units sold - of the battery in Fitbit Ionic smartwatches overheating, posing a burn hazard. "Customer safety is always Fitbit's top priority and out of an abundance of caution, we are conducting a voluntary recall of Fitbit Ionic smartwatches," the company said in a statement. There are around 1 million of these smartwatches in the U, and in addition, about 693,000 were sold internationally. The lithium-ion battery in the Ionic smartwatch with the model number FB503 can overheat, posing a burn hazard. "Consumers should immediately stop using the recalled Ionic smartwatches and contact Fitbit to receive pre-paid packaging to return the device" the commission warned. There were 118 reports of burns, with two reports of third-degree burns and four reports of second-degree burns. The Consumer Product Safety Commission (CPSC) in the US said in a statement that at least 115 people in the US- and 59 globally-have reported an overheating battery on the device. Google-owned wearable brand Fitbit on Wednesday said it is recalling its 'Ionic' smartwatch following reports of an overheating battery and potential burn injury.
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